University of Sydney Library Client Survey 2002

Through the 2002 Library Survey over 3,000 library users took the opportunity to let the Library know what was important to them, how they thought the Library was performing and what needed improvement. As a result of the survey, Library staff took action to address in particular issues commonly identified by various user groups and at various libraries. Some major improvements are:

computer facilities
New public workstations were installed at the beginning of 2003, providing greater functionality and capacity. Training rooms in libraries were also upgraded.

number of computers
A 10% increase in the number of library PCs available to users. Additional PCs were also installed in the Computer Access Centre in the Law Library and in 2004 the Computer Access Centre in Fisher Library is being expanded significantly.

priority in use
To ensure University of Sydney students and staff have access to computers and that appropriate use is made of university equipment, users will soon be required to login before using a library PC. (Provision will be made for library cardholders and occasional users.)

availability of books
Additional funds were allocated to purchase new books and resources to support coursework. Processing has been streamlined to ensure timely availability.

missing books replaced
Procedures introduced to improve identification and speedy replacement of items reported as missing.

photocopying and printing
New photocopiers installed in 2004. Library staff are working with the new photocopying/printing contractor to improve and introduce new services.

opening hours
Some changes were made to opening hours within avaiable resources. The Library will be consolidating smaller libraries into larger state-of-the-art facilities to allow extended opening hours and a range of other benefits. For example, the SciTech Library, due for completion in late 2006 will integrate the collections of the Mathematics, Physics, Madsen, Engineering and Architecture Libraries.

Client Service Charter
To help clients know what services and level of service is available, a Client Service Charter has been developed. A service training program has been developed to assist staff to apply the Charter.