Client Service Charter

The University of Sydney Library is a dynamic partner in the teaching, learning and research activities of the University.

The Library provides high quality information services and resources to support students and staff in all academic and research programs, and service units of the University; recognising the diverse requirements of individual clients. Through its services, staff expertise and programs the Library assists clients to develop skills for lifelong learning.

The Library welcomes your comments, suggestions and questions to guide the continuous development of dynamic and innovative services.

The Library:

Provides timely access to information services and resources to meet your information needs. For example, you can:

  • search the catalogue to access ejournals and etexts 24 hours a day, 7 days a week
  • access most databases and ejournals off-campus, when and where you need them
  • email a Academic Liaison Librarian via the Ask Us Now service - your questions will be answered within 48 hours
  • contact your Academic Liaison Librarian to make an appointment by phone or email
  • use the eReadings service to access high demand journal articles and chapters of books online
  • as a staff member, use the eReading service to place high-demand journal articles and chapters of books online within 10 working days
  • as a postgraduate student or staff member use our Document Delivery Service to get journal articles and books not held in the collection.
  • Where possible, delivers services and resources via the web, providing 24 hours, 7 days a week access; and ensures Library hours are as extensive as resources allow.
  • Ensures books, journals and audio-visual material are reshelved correctly and made available promptly, and items reported missing are followed up.
  • Provides computers, scanning, printing and study facilities to assist your learning and research needs.

Library Staff:

  • Are available to support you to find information and use Library services to meet your specific research needs.
  • Provide a welcoming environment and treat you with fairness and respect.
  • Help you find and use the appropriate information sources for your particular research needs.
  • Provide a range of programs to enable you to become a proficient information user and support your research and lifelong learning activities.
  • Work collaboratively with academic staff and students to develop library resources and services to support the diverse teaching and learning programs of the University.
  • Respect confidentiality and privacy of information.



This policy was approved by the Library Planning, Management and Advisory Committee, 29 April 2004.

Related Information

University of Sydney Library Rule
University of Sydney Privacy Statement
University of Sydney Code of Conduct for Students (PDF)
Information and Communication Technology Resources Policy