E-resource troubleshooting tips
I can't open a PDF /electronic Reserve item
The browser acts as though a PDF is about to be opened, but all that is displayed is a broken file icon, or a "File damaged" message.
If you have tried the previous solution and it still doesn't work, there is a more technical change you can do.
This solution is for advanced computer users; if you are not confident in changing internal settings on your computer, please install and use Netscape to access PDFs.
Search your hard disk for file(s) named nppdf32.dll.
1. Open Windows Explorer
2. Use the Search function to search for files named nppdf32.dll. Make sure you are searching the whole local drive C:
3. For each copy of the file, rename it nppdf32.old. (If the file is in use, you may need to close your browser and reboot your computer).
Note: The following instructions involve editing the Windows Registry file. Be very careful not to make any other changes to the Registry except for the exact one described below. You may wish to export the Registry before you make the change.
Edit the registry.
4. Click on the Windows Start menu, then click Run. In the Open: box, type regedit , then click OK to start the program
5. To move around in REGEDIT, click on the + symbols that appear in the left hand column of the REGEDIT editor.
6. Click the "+" sign next to:
+ HKEY_LOCAL_MACHINE
+ Software
+ Microsoft
+ Internet Explorer
+ PLUGINS
+ Extension
One of the entries under Extension is .PDF. Highlight this entry, and press the Del key on your keyboard to delete the .PDF registry entry. Close REGEDIT (it will automatically save the change you just made).
The next time you try to open a PDF, a dialog box will come up and say you are doing a File Download, and ask if you want to Open in the browser / Save (to disk) / Cancel / Other.
Choose to Save the PDF - to the desktop, or the hard disk - wherever
is useful for you. You should be able to open it with Acrobat Reader
and read and print.
